You can check a labour complaint status by using the official Ministry of Human Resources and Emiratisation (MOHRE) website or app, calling the call center at 600590000, or visiting a customer happiness center. For online and app checks, log in with your credentials and enter your complaint or case number to view the real-time status.
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Online and app
- MOHRE website: Go to the inquiry portal at inquiry.mohre.gov.ae, log in, and navigate to the complaint tracking section to enter your case number.
- MOHRE mobile app: Download the official app and use the complaint tracking feature to check the status on your smartphone.
Phone
- Call center: Dial 600590000 (available 24/7 for multilingual support) to inquire about the status of your complaint by phone.Â
In-person
- Customer Happiness Centers: Visit a physical service center for in-person assistance.
Other options
- Email: You can also send an email to ask@mohre.gov.ae.Â
- Chatbot: Some of the integrated communication systems may include a chatbot on the MOHRE website.
When Can You File a Labour Complaint in UAE?
You can file a labour complaint when your employer violates your legal rights or employment contract terms. Common reasons include:
- Lack of a safe and secure work environment.
- Unpaid or delayed salaries for consecutive months.
- Denial of annual leave or public holiday leave.
- Failure to provide maternity leave for pregnant employees.
- Confiscation of passports or personal documents by the employer.
- Working beyond 8–9 hours daily without proper overtime compensation.
- Non-payment of gratuity benefits upon resignation or contract completion.
- Not being granted a 30-day grace period after job termination.
- Being forced to repay visa or recruitment costs, which is illegal under UAE Labour Law.
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FAQ's
1. How to check labor case status online?
- Visit the Dubai Courts Smart Services portal.
- Navigate to the “Track Case” section.
- Enter your case number and year to retrieve case details.
- View real-time updates on your case status and progress.
- The service covers all types of litigation, including labor disputes.
2. How to follow up on a labour complaint?
You can follow up on a labor complaint in the UAE by checking the status online via the Ministry of Human Resources & Emiratisation (MOHRE) website or the MOHRE Smart App, or by calling the call center at 600590000. Have your complaint reference number ready to provide for any of these methods.
3. How to check labour approval status?
You can check your labour approval status by visiting the official Ministry of Human Resources and Emiratisation (MOHRE) website or app and using the "Enquiry Services" section. You will need to provide your application or labour card number, passport number, or other personal details to search for and view your application's status.
4. What is the WhatsApp number for a labour complaint?
The WhatsApp number for labour complaints in the UAE is 600 590000. You can send a message to this number to interact with the Ministry of Human Resources and Emiratisation (MOHRE) to file a complaint or get other services 24/7.
